Return Policy

If a part doesn't fit, arrives damaged, or simply isn't what you expected, we want to make it right. This policy explains how returns, exchanges, and refunds work at North York Auto Body Parts. It forms part of our Terms of Service, and does not affect any non-waivable rights you have under Ontario's Consumer Protection Act, 2002.

1. Return window

You may request a return within 30 days of the delivery date shown on your tracking. Requests received after day 30 may be considered at our discretion but are not guaranteed.

2. Condition required for a return

To be eligible for a refund or exchange, the part must be:

• Unused, uninstalled, and free of paint, primer, body filler, drilling, trimming, or any other modification.
• In its original packaging, with any protective film, hardware bags, and instructions included.
• Free of damage caused after delivery (scratches, scuffs, cracks from mishandling).

Parts that have been test-fitted briefly without modification are still returnable; parts that have been bolted on, painted, or otherwise prepared for installation are not.

3. Items that cannot be returned

• Painted parts — once colour-matched to your vehicle's paint code, painted parts are custom-made and final sale.
• Special-order or non-stock items — parts ordered in specifically for you (flagged on the product page or order confirmation) are non-returnable unless defective.
• Electrical components that have been installed or powered — headlamp assemblies, AC compressors, ignition coils, etc., become non-returnable once installed.
• Items missing original packaging or hardware.

4. How to start a return

1. Email us through the Contact form or call (647) 806-1206 with your order number and the reason for the return.
2. We will issue a Return Merchandise Authorization (RMA) number and instructions, usually within one business day.
3. Pack the part securely in its original packaging, write the RMA number clearly on the outside of the parcel, and ship it back using a tracked service.

Returns received without an RMA may be refused or delayed.

5. Who pays for return shipping

• We pay — if the part arrived damaged, was the wrong item, or was defective. We will email you a prepaid return label.
• You pay — if you changed your mind, ordered the wrong part, or the part does not fit a vehicle different from the one listed on the product page. Use a tracked service; we are not responsible for returns lost in transit.

6. Restocking fee

A restocking fee of 15% may apply to non-defective returns of oversize body panels (bumpers, hoods, fenders, tailgates) that must be re-packaged and re-inspected before they can be resold. This will be disclosed in the RMA email so you can decide whether to proceed.

7. Refunds

Once we receive and inspect the returned part (typically within 3–5 business days of arrival), we will:

• Refund the purchase price, less any restocking fee, to your original payment method.
• Refund original outbound shipping only if the return was due to our error (wrong, damaged, or defective part).
• Send you an email confirmation when the refund is issued. Card refunds typically take 5–10 business days to appear on your statement, depending on your bank.

8. Exchanges

The fastest way to swap a part is to place a new order for the correct item and return the original for a refund. This avoids waiting for the return to arrive before the replacement ships. If you need a true exchange instead, mention this when you request the RMA.

9. Damaged or wrong parts on delivery

Before installing, please inspect the part. If the parcel is visibly damaged on delivery, note the damage on the carrier waybill before signing (or refuse the parcel). For damaged or wrong items, contact us within 48 hours of delivery with:

• Your order number,
• Photos of the outer packaging,
• Photos of the damaged or incorrect part, and
• A short description of the issue.

We will arrange a replacement or full refund, including return shipping, at no cost to you.

10. Warranty claims

Aftermarket parts carry a limited 12-month warranty against manufacturing defects as described in Section 7 of our Terms of Service. To make a warranty claim after the 30-day return window, contact us with your order number, a description of the defect, and photos. The warranty covers replacement of the defective part only; it does not cover labour, paintwork, or consequential damage.

11. Order cancellations

You may cancel an unshipped order at any time before it leaves our warehouse for a full refund. Once a parcel has been picked up by the carrier, the order can no longer be cancelled — you will need to refuse delivery or follow the return process above. Painted-part orders that have already entered the paint booth cannot be cancelled.

12. Contact

North York Auto Body Parts — Returns Department
177 Limestone Crescent, North York, ON M3J 2R1
Phone: (647) 806-1206
Web: Contact form

This policy is provided as a starting point and should be reviewed alongside Ontario consumer-protection law before the store goes live. It is not legal advice.